TERMS AND CONDITIONS
Artizan Online Delivery Service is the on-line store owned by Artizan Catering Ltd. and operated on-line through the Head Office. Access to Artizan Online Delivery Service site is subject to registration and the following terms and conditions. These terms and conditions will come into effect when you register with us.
1. REGISTRATION
1.1 You are registering as a user of the Artizan Delivery Service. Access is via your user name and password, which is personal to you [or your company]. You must therefore not allow your user name and password to be used by anyone else, and must not permit or assist anyone who is not a registered user to gain access to any part of Artizan Online. You must also immediately notify Artizan Production at 01 662 - 4848 if a third party obtains your user name and/or password and / or by emailing us at info@artizanfood.ie. You can change your password at anytime through "Your Account".
1.2 Our privacy policy can be viewed by clicking the Privacy tab on the home page.
2. MAKING A PURCHASE
2.1 To make a purchase, simply browse Artizan Online and click on any items that you wish to add to your order. After you have finished your selection, please click on "finish order" and you will be asked for a few details.
2.2 There are daily cut-off times for receipt and delivery of orders. These are displayed at time of order placement. Amendments to lunch orders must be made by 8.00 a.m. on the day of scheduled delivery. Cancellations to lunch or breakfast orders must be made by close of business (or 5.00 p.m.) the day before the scheduled delivery. We do not accept cancellations or amendments after the cut-off times listed above. If an order is cancelled on the scheduled day of delivery there will be a 50% cancellation charge.
2.3 Any order you make for products through Artizan Online is an offer by you to purchase such products (subject to these terms and conditions), and acceptance of any order is at Artizan’s sole discretion. An order is deemed to have been accepted by Artizan only when you receive email confirmation to this effect. Once we have accepted your order, there may be occasions where, for quality reasons or for other reasons beyond our control, it will not be possible to complete your order in full. In such cases, we will always contact you and ask you to amend your order.
3. PRICE AND PAYMENT
3.1 The price or prices for individual items will be set out by Artizan Catering Ltd.
3.2 Price and availability information is subject to change without notice. We accept payment on-line by Visa, MasterCard and Laser. Payment will be charged against your card at the time of order. Receipt of payment will be left with delivery. Artizan no longer accepts cash or cheque on delivery for safety and security reasons.
3.3 Customers that have entered into a Credit Account agreement will receive a monthly statement showing all orders placed and any outstanding sums due to Artizan Catering Ltd.
3.4 Credit Account Customers will receive an itemised invoice with each delivery. These invoices are payable within 30 days from the date of receipt.
3.5 Artizan Online reserves the right in its sole discretion to accept or refuse any credit account application and to terminate any such account at any time and need not give any reason for any such decision.
4. DELIVERY
4.1 All deliveries must be checked and signed for by an approved representative of the customer at the time of delivery. Signature will be deemed to constitute acceptance of delivery of a complete order. It is the responsibility of the person who has checked and signed for the delivery to ensure that the itemised invoice left in with the delivery is passed on to the correct facility.
4.2 If any part of an order is found to be missing (or is rejected) on delivery, the customer must inform Artizan immediately by calling the Production Unit at 01 662 4848.
4.3 All nominated delivery points, whether for individual customers or credit account customers must be approved in advance by the Artizan.
There is a charge of €40 for lost or broken flasks. We promise to retrieve all flasks within two days of delivery. If at the time of retrieval flasks are not available we will return only once more. If on the second attempt flasks are still unavailable we will at that time issue an invoice for the cost of the lost or broken flask. It is the responsibility of the customer to make available finished flasks for retrieval.
5. TERMS OF SUPPLY
5.1 Artizan food is supplied strictly for direct customer use. Under no circumstances is our food to be re-sold to a third party or offered at subsidised or inflated rates to a third party. This restriction also applies to in-house catering arrangements where Contract Caterers are ordering on behalf of clients.
5.2 Artizan recommends that Customers comply with any instructions and recommendations of Artizan in relation to the storage and use of the products (for example and without limitation, use by dates).
6. LIABILITY
6.1 Artizan Catering Limited shall have no liability whatsoever in contract or in tort or otherwise in respect of any loss or damage howsoever occasioned to any Customer or person by any product or service sold or delivered, either directly or indirectly, by any Artizan location to any such customer or person.
6.2 No Artizan Location shall be liable for any loss, damage or injury, whether direct or indirect, actual, economic or consequential, arising from the sale or delivery of a Artizan product or service to any customer or person. Where a Artizan is responsible for any loss, damage or injury to any customer it may at its absolute discretion deliver replacement products ( at its own expense ) to that customer or refund any sums paid by that customer for it.
6.3 Neither Artizan Catering Limited nor any individual Artizan location shall be liable for any loss, injury or damage caused to any customer or person whosoever by any use or malfunction of any of the Artizan electronic communications networks or services.
6.4 Nothing in these terms will limit or exclude the liability of any Individual Artizan Outlet for death or personal injury caused by negligence on its part and nothing in these terms will affect your statutory rights.
6.5 Nothing in these terms and conditions shall exclude your statutory or legal rights under Irish and EU law as a consumer of products or services.
7. TERMINATION
7.1 You can withdraw your registration by emailing the infor@artizanfood.ie or by calling the Production Unit directly at 01 662-4848.
7.2 We reserve the right to terminate your access to the Artizan Delivery Service immediately without notifying you in advance should you not operate your account in line with these terms and conditions.
8. USE OF MATERIAL APPEARING ON ARTIZAN ONLINE
All rights in the site design, computer codes, text, graphics and other content, interfaces, and the selection and arrangements thereof (the "Materials") belong to Artizan Catering Limited or its licensors. You may print or download portions of this site and make copies of these for your own personal use only. Any other use (including without limitation any further reproduction, storage or transmission to anyone) of any Materials without our prior written permission is strictly prohibited.
9. CONTACTING US
If you need to contact our Head Office, please email us at info@artizanfood.ie. Alternatively, you can write to us at Artizan Catering Ltd, Unit 1 Earls Court, Reuben Street, Dublin 8.
10. VARIATION
10.1 Artizan Catering Limited and each Individual Artizan Outlet reserves the right to amend the terms of this Agreement from time to time. Your continued use of any part of the Artizan Delivery Site after any such amendment will constitute your acceptance of the amendment or amendments concerned. You should therefore regularly visit these terms and conditions to ensure that you keep up to date with your rights and obligations under this Agreement. If any such amendments are considered in the reasonable opinion of Artizan Catering Limited or individual Artizan Outlets to be material, notice of the amendments will be emailed to all registered users of Artizan Online at their e-mail address.
10.2 If you do not wish to accept an amendment you should immediately withdraw your registration by contacting the Production Unit directly at 01 662-4848 or by emailing info@artizanfood.ie.
11. ACCESS/FORCE MAJEURE
11.1 Although we will aim to provide uninterrupted access to the Artizan Delivery Site, we cannot guarantee this. We accept no responsibility or liability for any interruption or delay which may occur to anyone visiting or wishing to visit the Artizan Delivery Site.
11.2 In the event we cannot fulfill obligations to you under this agreement due to any event beyond our reasonable control, we will notify you and we will be relieved of our obligations to you under these terms and conditions to the extent such performance is hindered by such an event.
12. JURISDICTION
This Agreement is governed by Irish law and both we and you agree to submit to the exclusive jurisdiction of the Irish courts.
13. ALLERGY WARNING
Artizan products may contain traces of nuts and all food is prepared in a kitchen where nuts and nut oils are used.
